Refund policy

At Guilt Free Food, all our bakes are freshly prepared and made-to-order.
As such, we are unable to accept returns once an order has been fulfilled.

Order Changes, Rescheduling & Cancellations

We understand that plans can change  and we’ll always do our best to help.

Rescheduling (Recommended)

If your plans shift, we encourage rescheduling your order instead of cancelling.

Requests must be made at least 48 hours before your scheduled delivery or pickup time. 
Your order can be rescheduled to a later date (subject to availability). This allows us to continue preparing your order without disruption.

Changes or Cancellations
Changes or cancellations must be made at least 48 hours in advance. Requests made after this window may not be accommodated, as preparation would have already begun

👉 To request a change, reschedule, or cancellation, please email:
hello@guiltfreefood.sg

Refund Eligibility

Refunds are only applicable under the following circumstances:

Incorrect items were delivered
Items are missing from your order
Products received are significantly damaged or compromised

If this happens, please contact us within 24 hours of receiving your order, with:

• your order number
• clear photos of the items

We will assess and offer a replacement or refund where appropriate.

Quality & Taste

Our products are made with reduced sugar, alternative ingredients, and dietary considerations in mind.

Taste and texture may differ from conventional bakes, and we do not offer refunds based on personal preference.

Delivery Responsibility

Once your order has been successfully delivered or collected:

We are not responsible for damage due to handling, storage, or environmental conditions (e.g. heat exposure).
Please follow storage instructions provided to enjoy the products at their best.

Corporate & Bulk Orders

For corporate or large orders:

Orders are considered confirmed once production is scheduled.
Rescheduling is preferred over cancellation and subject to availability.
All changes must adhere strictly to the 48-hour policy.

Contact Us

If you have any concerns about your order, we’re here to help.

📩 hello@guiltfreefood.sg